Contact us

tel. +48 77 464 96 00

Privacy Policy

1. Data controller

The administrator, i.e. the entity that decides on the purposes and means of processing personal data, is Vitra sp. z o.o. based in Prószków, Parkowa 1 Street , 46-060 Prószków hereinafter referred to as “Vitra”.

2. Obtain information about the processing of personal data

For data protection issues, you can contact us at

e-mail: info@vitra.com.pl


Vitra sp. z o.o. with its registered office in Prószków at Parkowa 1, 46-060 Prószkow


3. Data acquisition

We process personal data only to the extent necessary to fulfill our contractual and legal obligations in connection with business relationships with our customers, suppliers and partners. “Processing” means that we collect, store, delete or transfer personal data, Below is a list of examples of personal data processing:

Personal data processed by us includes:

basic and contact data of customers and suppliers, such as name, address, phone number, email address, function, etc. data needed for invoicing and payment processing, such as bank details, tax numbers, credit management information, etc., insofar as it relates to an individual’s data; supplier and customer relationship management information, such as order history, etc., insofar as it relates to an individual’s data;

Data is obtained as part of our business relationships with our customers., contractors
In some cases, we also receive personal data from cooperating companies, e.g. contact information from suppliers.

In some cases, we also process personal data that we have received, in accordance with applicable data protection laws, in other ways. This applies in particular to:

data from publicly available sources such as commercial and administrative records, trade fairs, exhibitions, Internet sources, newspapers, trade catalogs, etc. data from third parties that are not affiliated with VITRA such as trade/business associations, credit agencies, insurance companies, etc.

4. Purposes of personal data processing and legal basis

Conclusion and execution of a contract, including contacting you in connection with its execution (legal basis Article 6(1)(b) RODO) In such cases, the purpose of the data processing is determined by the contract we have entered into with our customers or suppliers and the services provided under this contract. This includes, for example, the processing of personal data in the context of sending catalogs, information about our services or preparing specific offers. Handling complaints and grievances (legal basis: Article 6(1)(c) RODO) Investigating claims related to the concluded contract (legal basis: Article 6(1)(f) RODO) In this situation, the legitimate purpose is to collect debts and conduct legal and subsequent enforcement proceedings. Archiving documentation, i.e. contracts and billing documents (legal basis: Article 6(1)(c) RODO0. Conducting statistics (legal basis: Article 6(1)(f) RODO) The legally legitimate purpose in this situation is that having information about the statistics of our activities allows us to improve our business. Conducting marketing activities of our own products and services without the use of electronic communications (legal basis: Article 6(1)(f) RODO) The purpose is to conduct marketing activities to promote our business. Conducting marketing activities of our own products and services with the use of electronic communication means (legal basis: Article 6(1)(f) RODO, while these activities, due to other applicable regulations, in particular the Telecommunications Law and the Act on Providing Services by Electronic Means, are conducted only on the basis of the consents held. The purpose is to conduct marketing activities to promote the business conducted using email addresses and telephone numbers Handling requests directed via email and other requests, including ensuring accountability (legal basis: Article 6(1)(f) RODO). It is a legitimate interest to respond to requests and inquiries directed via email or other form, including storing sensitive requests and responses provided to maintain accountability.

5. Data recipients

We may disclose personal data to other entities that will process them, in particular: entities conducting postal or courier services, banks, in case of the need to conduct settlements, state authorities or other entities authorized under the law, in order to perform the obligations incumbent on us (Tax Office, PIP, ZUS), entities that enable us to perform remote payment operations, entities supporting us in our operations on our behalf, in particular, suppliers of external systems supporting our operations.

6. Obligation to provide data

In order to provide services to our customers, we need to process certain personal data as and when we are legally obligated to do so. We collect relevant data from you when you enter into a contract (e.g. Address, company contact information and position). Without this data, we cannot enter into contracts with our customers.

7. Automated decision-making and profiling

Personal data will not be processed in an automated manner (including in the form of profiling) in such a way that any decisions could be made as a result of such automated processing, any other legal effects would be produced, or it would otherwise materially affect our Customers.

In the course of our activities, we use cookies in such a way that we observe and analyze traffic on our websites, as well as undertake remarketing activities, but in the course of these activities we do not process personal data within the meaning of the RODO.

8. Transfer to third countries or international organizations

We take care not to send data to recipients in countries where there is not an adequate level of data protection (third countries). However, in some cases this cannot be completely avoided. In such cases, VITRA has taken and will take appropriate measures to ensure an adequate level of data protection at the recipient at all times.

9. Storage and retention periods

We process personal data only as long as it is necessary to fulfill our contractual obligations. As soon as the data is no longer needed, it is generally deleted.

We retain data contained on contracts and powers of attorney until the statute of limitations for contractual claims.
We keep settlement documents, i.e. ledgers and related documents, until the expiration of the statute of limitations on tax liability, unless tax laws provide otherwise.
documents relating to warranty and complaints will be processed for 1 year after the expiration date of the warranty or settlement of the complaint
data for marketing purposes in the case of data processing on the basis of consent – will be processed until its withdrawal; in the case of data processing on the basis of a legitimate purpose – until an objection is raised.

10. Entitlements in terms of processed data and voluntariness of providing data

In connection with the processing of personal data by VITRA, all data subjects have the following rights under Articles 15 through 21 of the RODO – and in accordance with the laws of EU member states

Right to information;

The right to correction;

The right to erasure;

The right to restrict processing;

The right to data portability;

The right to object.

In addition, you have the right to revoke your consent to the processing of your personal data at any time with effect for the future. Such revocation has no effect on the past, i.e. it does not affect the effectiveness of data processing carried out until revocation.

If you believe that VITRA’s processing of your personal data does not comply with data protection regulations or you are not satisfied with the information we have provided, you have the right to file a complaint with the competent supervisory authority (see Article 77 of the RODO), which is the President of the Office for Personal Data Protection (OPA).

Our address

Parkowa 1 Street 46-060 Prószków next to Opole, Poland

Feel free to contact us

tel.: +48 77 464 96 00
email: info@vitra.com.pl

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